If a list of notebook model numbers is displayed, select the specific model number of your notebook. To do this, follow the appropriate steps for your kind of notebook.įor Consumer-grade notebooks ('HP Pavilion' or 'HP Envy' or 'HP Touchsmart')Įnter the full model number, and then press Search. To resolve this issue, download the most recent version of HP ProtectTools Security Manager from the HP website. The issue occurs on HP computers on which HP ProtectTools Security Manager is installed and in which Security Manager includes Digital Persona's Biometric Authentication Service (a fingerprint reader) or any other biometric device.

It may take several minutes for all the table contents to be displayed. In the case of the third action, the first value in the first record of the table may be displayed correctly, but the rest of the datasheet is displayed as a blank white space. Import a Microsoft Office Excel spreadsheet Microsoft Access Office 2010 or Microsoft 2007 Office Access stops responding when you try to perform any of the following actions on an HP computer on which the Digital Persona Biometric Authentication Service is enabled:

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